IA Summit 2018 Chicago “Don’t Make Me Wait!” Resources
I should note: This work is the compilation of other researchers – most notably, Steven Seow. I have stood on their shoulders in presenting this work. Additionally, I am including a bibliography below of sources I used in compiling and presenting this research.
If you have further questions, do not hesitate to contact me. I can probably answer your inquiry or point you in the right direction. As a final thought, never forget: You can, indeed, mitigate long (or even what seems like long) wait times for user in interfaces and in service design.
Slides (Director's Cut)
The full set of slides & complete presentation as it was originally intended.
A full set of my detailed notes on the topic of designing & & engineering time.
Faster: The Acceleration of Just About Everything by James Gleick
Designing with the Mind in Mind: Simple Guide to Understanding User Interface Design Rules by Jeff Johnson (this links to the First Ed. – Second Ed. is available)
Faster progress bars: manipulating perceived duration with visual augmentations by Chris Harrison, Ziquan Yeo, Scott E. Hudson
Evaluation of progressive image loading schemes by Chris Harrison, Anind K. Dey, Scott E. Hudson
Designing interactive systems for the experience of time by Lassi A. Liikkanen & Paula Gomez Gomez
Enhancing User eXperience during waiting time in HCI: contributions of cognitive psychology by Carine Lallemand & Guillaume Gronier
Why Performance Matters, Part 2: Perception Management. by Denys Mishunov
The Psychology of Waiting, Loading Animations, and Facebook by Rusty Mitchell
The Psychology of Waiting Lines by Don Norman
Tick-Tock: How the UX of Wait Experiences Can Positively Impact Users. by Colleen Roller
Why Waiting Is Torture by Alex Stone