IA Summit 2018 Chicago “Don’t Make Me Wait!” Resources

by Mar 25, 2018User Experience / UX, UX Presentation, UX Research0 comments

It was a pleasure and honor to speak this year at the IA Summit 2018 where I presented Don’t Make Me Wait! User Perception of Time & Software Speed. I always believe the best presentations are those that encourage further inquiry. This presentation was originally over an hour with at least another hour’s worth of material I could have added. We were only allotted 45 minutes at IA Summit. And, thus, the  presentation had to be severely cut. As such, I hope you find the following downloads useful – an extended set of the slides (I like referring to as “The Director’s Cut”) and a cheat sheet with more detailed notes.

I should note: This work is the compilation of other researchers – most notably, Steven Seow. I have stood on their shoulders in presenting this work. Additionally, I am including a bibliography below of sources I used in compiling and presenting this research.

If you have further questions, do not hesitate to contact me. I can probably answer your inquiry or point you in the right direction. As a final thought, never forget: You can, indeed, mitigate long (or even what seems like long) wait times for user in interfaces and in service design.

Slides (Director's Cut)

The full set of slides & complete presentation as it was originally intended.

Cheat Sheet

A full set of my detailed notes on the topic of designing & & engineering time.



Faster: The Acceleration of Just About Everything by James Gleick

Designing with the Mind in Mind: Simple Guide to Understanding User Interface Design Rules by Jeff Johnson  (this links to the First Ed. – Second Ed. is available)

Designing and Engineering Time: The Psychology of Time Perception in Software by Steven Seow

Academic Articles

Faster progress bars: manipulating perceived duration with visual augmentations by Chris Harrison, Ziquan Yeo, Scott E. Hudson

Evaluation of progressive image loading schemes by Chris Harrison, Anind K. Dey, Scott E. Hudson

Active progress bars: facilitating the switch to temporary activities by Hurter et. al

Designing interactive systems for the experience of time by Lassi A. Liikkanen & Paula Gomez Gomez

Enhancing User eXperience during waiting time in HCI: contributions of cognitive psychology by Carine Lallemand & Guillaume Gronier

My Articles

The UX of Waiting and the Perception of Time

7 Rules to Manage User Wait Times

How to Decrease the Perceived Duration of Time in Software Interfaces by Inducing User Flow

Guidelines for Time Indication and Progress Bars in User Interaction Design

Web Articles

Why Performance Matters, Part 2: Perception Management. by Denys Mishunov

The Psychology of Waiting, Loading Animations, and Facebook by Rusty Mitchell

The Psychology of Waiting Lines by Don Norman

Tick-Tock: How the UX of Wait Experiences Can Positively Impact Users. by Colleen Roller

Why Waiting Is Torture by Alex Stone


Feature photo by Dayne Topkin on Unsplash