Chris Kiess
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UX Style Guides & Pattern Libraries the Easy Way

UX Style Guides & Pattern Libraries the Easy Way

by Chris Kiess | Mar 24, 2016 | UX Specifications, UX Tools, Words

Style guides and pattern libraries are about as fun to put together as specifications and annotated wireframes. I don’t know too many of my colleagues who enjoy either of these UX documentation activities. But, they are often a necessary component of our work as well...
The Folly of Online Reviews: A Crime Against Logic

The Folly of Online Reviews: A Crime Against Logic

by Chris Kiess | May 7, 2015 | Customer Reviews, Featured, Review Follies, Words

I recently wrote about reviews and how they often ruin my experience in terms of dining out, selecting a product or even finding a hotel. The gist of the post was: I am finding reviews drive my choices entirely too much. In addition, I use them to objectify a product...
UX Retro: Trending & “Untrending” in User Experience

UX Retro: Trending & “Untrending” in User Experience

by Chris Kiess | Apr 30, 2015 | Featured, User Experience / UX, Words

A few months back, I had a friend of mine (Jeff Segal) contact me about user experiences and how they become obsolete. I was somewhat resistant to this idea because I reasoned an “experience” doesn’t become obsolete – a technology, concept or...
User Experience & Customer Reviews

User Experience & Customer Reviews

by Chris Kiess | Mar 20, 2015 | Customer Reviews, Customer Service, Featured, Words

I have realized something lately. My user experience is being ruined by reviews – for everything. This is exacerbated by the fact virtually nothing is exempt from being reviewed online today. The local Steak-N-Shake has a 3-star rating near my office. Who bothers to...
Would you like to save before exit? The UX of Save Dialogues

Would you like to save before exit? The UX of Save Dialogues

by Chris Kiess | Feb 27, 2015 | Design, Healthcare UX, User Experience / UX, Words

I recently went through a long and complicated discussion of our exit dialog here at my company (GN ReSound). In the process, I realized how complicated Save and Exit Dialogs can be for a user (and designer!). There has been some standardization of this over the past...
Do We Over-Think UX Design…And Underestimate the User?

Do We Over-Think UX Design…And Underestimate the User?

by Chris Kiess | Feb 6, 2015 | Design, Featured, User Experience / UX, Words

One of the irritations of being a user experience designer is everyone believes they are a user on some level…even me. This means you are constantly bombarded with suggestions in meetings and in passing. This doesn’t happen to developers, for example....
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