by Chris Kiess | Mar 31, 2019 | Design, Uncategorized, User Experience / UX
In the sprawling suburbs of Chicago, there existed two organizations devoted to making life better for humankind. Each one developed products and provided services intended to improve the health of its customers. But their products were not always widely...
by Chris Kiess | Feb 4, 2019 | User Experience / UX
A little more than a year ago, I decided to implement a system. I wanted to write more as part of an overarching career theme to increase my professional standing within the UX community. I have been writing for years but was never consistent in sitting down routinely...
by Chris Kiess | Jan 31, 2019 | Design, User Experience / UX
Originally published on Medium. After more than a decade in UX design, I have seen a number of design projects fail. I have seen even fewer design projects reach success. And, I have watched entire programs fail in some instances. It would be easy to sit back, play...
by Chris Kiess | Oct 30, 2018 | Design, User Experience / UX
Originally published on medium.com I’m about to commit a cardinal sin against the gods of UX in penning this article. My design soul will likely suffer eternal damnation. And, like Judas Iscariot, I’ll be forever haunted by the sound of thirty pieces of silver...
by Chris Kiess | Jul 10, 2018 | Customer Service, Design, User Experience / UX
We all saw the videos of David Dao being dragged from United flight 3411. An entire nation watched in horror at how poorly Dao was treated. United Airlines faced a major PR nightmare and tumbling stock prices in light of worldwide rage over the incident. It is,...
by Chris Kiess | May 30, 2018 | User Experience / UX, UX Presentation
This is the third article in a series of articles I have written exploring the management of UX design meetings. The first article in the series explored the common mistakes we make in design meetings and how to avoid them. The second article explored 9 methods to...
