by Chris Kiess | Mar 31, 2019 | Design, Uncategorized, User Experience / UX
In the sprawling suburbs of Chicago, there existed two organizations devoted to making life better for humankind. Each one developed products and provided services intended to improve the health of its customers. But their products were not always widely...
by Chris Kiess | Jan 31, 2019 | Design, User Experience / UX
Originally published on Medium. After more than a decade in UX design, I have seen a number of design projects fail. I have seen even fewer design projects reach success. And, I have watched entire programs fail in some instances. It would be easy to sit back, play...
by Chris Kiess | Oct 30, 2018 | Design, User Experience / UX
Originally published on medium.com I’m about to commit a cardinal sin against the gods of UX in penning this article. My design soul will likely suffer eternal damnation. And, like Judas Iscariot, I’ll be forever haunted by the sound of thirty pieces of silver...
by Chris Kiess | Jul 10, 2018 | Customer Service, Design, User Experience / UX
We all saw the videos of David Dao being dragged from United flight 3411. An entire nation watched in horror at how poorly Dao was treated. United Airlines faced a major PR nightmare and tumbling stock prices in light of worldwide rage over the incident. It is,...
by Chris Kiess | Apr 26, 2018 | Design, User Experience / UX, Writing
I have been doing more and more writing lately – most of it surrounding user experience, leadership and creativity. Over the past year or so as I have assumed more and more leadership responsibilities in my day-to-day work, I have found writing to be a way to...
by Chris Kiess | Mar 5, 2018 | Design, UX Presentation
This is the first article in a series of articles where I am exploring presenting and communicating design in UX meetings. In this article, I explore the common mistakes we make when presenting design to audiences. I also attempt to lay a foundation for how we must...
