Each week, I will feature a new UX resource that is free…until I run out of free resources, that is. I will tag these articles as UX Freebie so they are easier to locate. In addition, I will tweet the articles and tag them #uxfreebie in the event you would rather search through them there. The criteria for a resource to be a freebie is simple – it must be free, reviewed by me and UX related. This part of the site is about guiding you to a free UX resource so good you would have paid for it.
The Human-Centered Design (HCD) Toolkit was designed specifically for NGOs and social enterprises that work with impoverished communities in Africa, Asia, and Latin America. The free kit, available for download here, walks users through the human-centered design process and supports them in activities such as building listening skills, running workshops, and implementing ideas. The process has led to innovations such as the HeartStart defibrillator, CleanWell natural antibacterial products, and the Blood Donor System for the Red Cross—all of which have enhanced the lives of millions of people.
The HCD toolkit has been used by organizations throughout the developing world, including Acumen Fund, AyurVAID, Heifer International, ICRW, IDE, Micro Drip, and VisionSpring.
Even though this was developed for work in other countries, it is still a very rich and useful resource you should keep in your library for reference – especially if you have to do front-end research. It provides a good overview and can serve as a reminder if you have let those research skills collect a little dust.