by Chris Kiess | May 7, 2015 | Customer Reviews, Featured, Review Follies, Words
I recently wrote about reviews and how they often ruin my experience in terms of dining out, selecting a product or even finding a hotel. The gist of the post was: I am finding reviews drive my choices entirely too much. In addition, I use them to objectify a product...
by Chris Kiess | Apr 30, 2015 | Featured, User Experience / UX, Words
A few months back, I had a friend of mine (Jeff Segal) contact me about user experiences and how they become obsolete. I was somewhat resistant to this idea because I reasoned an “experience” doesn’t become obsolete – a technology, concept or...
by Chris Kiess | Mar 20, 2015 | Customer Reviews, Customer Service, Featured, Words
I have realized something lately. My user experience is being ruined by reviews – for everything. This is exacerbated by the fact virtually nothing is exempt from being reviewed online today. The local Steak-N-Shake has a 3-star rating near my office. Who bothers to...
by Chris Kiess | Feb 6, 2015 | Design, Featured, User Experience / UX, Words
One of the irritations of being a user experience designer is everyone believes they are a user on some level…even me. This means you are constantly bombarded with suggestions in meetings and in passing. This doesn’t happen to developers, for example....
